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    Beijing Laserworld International Imp&Exp Co.,Ltd,  [admin  2010年11月30日]        
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Before service

∷Before service
  Technical Consultation : we'll respond any professional consultation on technology and price within 10 hours as per your request, and post relative samples and catalogs, or reply the questions you concern, for example: the processing technology on different material , relationship between the processing time and the pattern, etc.
Visiting us : welcome to visit our company and factory at any time, we'll try our best to do what we can do for you .
 
   
  ∷In service
  Whatever you come from overseas or domestic areas , whatever you're our old partner or new customers, whatever the order is big or small, we'll treat you all the same on basis of sincerity, fair and passion .
We guarantee to implement each article in the contract strictly and with on-time delivery and high quality control. Also we'll offer overcost service to our customers such as installation , training ,etc. 
   
  ∷After service
  From the purchasing date, your software will be upgraded forever and free .
From the purchasing date, you can attend all kinds of trainings organized by our company free .
For domestic service within 300 km , we promise room service within 24 hours, beyond 300 km, we'll repair within 72 hours. For overseas customers , we'll reply within 10 hours and provide solution within 72 hours. 
   
  ∷Besides complete before service, in service and after service system, we also build up below policy to ensure perfect service  
  Set and complete customer's file
Each customer will own its respective file in our global after service information treatment system , to ensure software updating on time .
Each service will be recorded and filed , can be searched and analyzed at any time. To calculate the repair times of each customer and provide reasonable suggestion.


Complete quality supervising system:
After the new machine installs or arrives to the customers, we'll make phone call consultation.
After each room service, within 5-10 days we'll make phone call consultation .
After receipt of claims , we'll respond within 24 hours .


Strengthful technical team:
All the after service staffs are at least college degree, with high responsibility , of suitable post , scientific working procedure ,standard management .
From answering the phone to room service, kind and friendly , care for each customer and try to solve all the problems put forward by the customers.


Unified service behavior:
We build up unified behavior and test criterion, to ensure the reasonable service procedure, service procedure and work are professional and in order, reduce and avoid the difference service quality because of each personality .


Smooth communication channel :
User right , service policy and price system aer all open , fair and justice .
You can send your suggestion , inquiry by phone, fax, mail, E-mail, website forum and other channels to us .

 

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